Privacy Policy

Information We Collect

When you create an account, make a deposit, or play our games, we gather personal details that allow us to verify your identity and operate your player account. This typically includes your full name, date of birth, residential address, email address, telephone number, and government-issued identification documents required for regulatory compliance.

We also collect financial information such as payment method details, transaction history, and withdrawal records. In addition, technical data is gathered automatically, including your IP address, device type, browser version, operating system, pages visited, time spent on the site, and referring URLs. This information helps us understand how our services are used and allows us to maintain a secure environment.

How We Use Your Information

The data we collect serves several essential purposes. Primarily, it enables us to create and manage your gaming account, process deposits and withdrawals, and deliver the games and customer support you expect. We use the information to verify your age and identity, prevent fraud, meet legal and regulatory obligations, and improve the overall performance of our website.

With your consent, we may also use your contact details to inform you about new games, exclusive promotions, tournaments, and personalized offers that match your playing preferences. You can adjust these communication preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties for marketing purposes. However, we may share data with carefully selected service providers who assist in operating our business. These include payment processors, identity verification agencies, customer support platforms, analytics providers, and licensed gaming regulators when required by law.

All third parties are contractually bound to protect your information and use it solely for the purposes we specify. We may also disclose data when we believe it is necessary to comply with legal obligations, enforce our terms and conditions, protect the rights of Izzi Casino, or respond to lawful requests from public authorities.

Cookies and Tracking Technologies

Our website employs cookies and similar tracking technologies to enhance your experience, remember your preferences, analyse site traffic, and prevent fraudulent activity. Essential cookies allow the platform to function properly, while performance and functionality cookies help us understand player behaviour and tailor content accordingly.

You can manage your cookie preferences through your browser settings or the cookie consent tool provided on our site. Please note that disabling certain cookies may affect the functionality of some features and limit your gaming experience.

Data Security Measures

We take the protection of your personal information seriously and implement industry-standard security measures. These include encryption of sensitive data transmitted between your device and our servers, secure storage practices, regular security assessments, and strict access controls for employees and contractors who need to handle player data as part of their duties.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. We encourage players to maintain the confidentiality of their account credentials and to contact us immediately if they suspect any unauthorized access.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information when it is no longer needed for the purposes for which it was collected. You may also withdraw consent for certain processing activities, object to how your data is used, and request portability of your information where applicable.

To exercise these rights, please contact our customer support team with sufficient detail to verify your identity. We will respond to your request within the timeframes required by applicable law. Please note that exercising some rights may impact your ability to continue using certain services.

Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Different categories of data may be kept for varying periods depending on their nature and the applicable legal obligations.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy regularly. Your continued use of our website and services after any changes constitutes acceptance of the updated terms.

If you have questions about this Privacy Policy or our data practices, please contact our support team through the live chat feature or by email.